Terms & Conditions

The following terms and conditions apply to all transactions with Trade Clientelle.

Purchase Orders

Xavier Furniture does not acknowledge nor do action verbal orders. All trade client orders must be submitted in writing with complete details.
Purchase orders can be submitted by website, email or fax.

Payment Options

Xavier Furniture does not offer accounts; we operate strictly pro-forma. Pro-forma invoice will be faxed or emailed once purchase order is received and processed.
Xavier Furniture will hold stock for a maximum of 3 business days after the pro-forma invoice has been issued to allow for payment. If payment is not received within this time, the stock will be released and allocated to other orders. Availability is subject to change and priority is given to confirmed orders where payment has been received.
Xavier Furniture accepts payment by direct deposit, EFTPOS, Visa or Mastercard. Surcharge applies to card transactions.
Cheque Payment is not accepted.
Where a deposit has been paid on a piece which is on ‘back order’, full payment is required within 3 business days of being notified that the piece is ready for collection/dispatch. Failure to process payment may result in re-allocation of goods and forfeit of deposit.
Full payment is required prior to collection or dispatch.
Xavier Furniture does not accept payment direct from trade clients, clients as per Section Pricing Policy.

Pricing Policy

Xavier Furniture will not enter into, or be entered into a purchasing contract or agreement with any persons or parties who have not been qualified first by Xavier Furniture.
Prices are subject to change without notice

Product Information

Xavier Furniture specialises in handcrafted and finished furniture and accessories. Care instructions must be followed to avoid the risk of voiding the manufactures warranty.
Xavier Furniture makes every effort to display product that is a true representation of ordered lines, however, variations in colour, finish and sizing are a natural characteristic of any product and do not classify a piece as being faulty or damaged.
Sizes listed are measured from the extremities
Dimensions provided are shown as Width x Depth x Height.
Handcrafted sizing can vary and has an acceptable tolerance of up to 20mm.

Freight

Freight is the responsibility of the Trade Client.
Xavier Furniture encourages the Trade Client to be present for all deliveries and discourages the direct contact between carrier’s and your clients.
Xavier Furniture may offer to book freight only on behalf of the trade client, leaving coordination and finalisation of the freight booking to be managed by the trade client.
Trade Clients are not obliged to accept our freight booking offer.
The Trade Client remains responsible for any freight insurance and freight-related issues (cover, loss and damage insurance recommended).
Xavier Furniture may offer to book freight only on behalf of the trade client, leaving coordination and finalisation of the freight booking to be managed by the trade client.
Xavier Furniture freight charges do not include installation (delivery only). Installation can be arranged and quoted prior to dispatch of your order. POA
In the event of any damage, please retain any packaging.
Freight damage must be pointed out to the carrier upon arrival and noted by the receiver on delivery documents.

Collection of Goods

Full payment is required prior to collection or dispatch being arranged.
A minimum of 48 hours notice is required when collecting goods from our warehouse.
If collecting bulky items from the showroom in person, instead of arranging a carrier, please bring appropriate transport protection and enough people to assist in loading the piece.
Occupational health and safety prohibit our staff from assisting with loading into your vehicle.
Upon client notification, received goods will be held or ‘stored’ for a maximum of 14 days without charge. After 14 days a warehouse storage fee will be applicable at $10 per cubic meter, per day.
You / your nominated carrier will sign a Packing Slip at time of collection to verify that goods have been collected in good order and condition.

Cancellations/Change of Mind

Order cancellations received 24 hours after payment of deposit/invoice will incur a 20% processing fee.
Change of mind on purchased items is an option prior to dispatch only. 48 hours notice is required to avoid our standard 20% restocking fee.
Once deposit/invoice has been paid, custom orders cannot be cancelled without forfeiting full payment.

Returns

All returns are to be authorised at the discretion of Xavier Furniture.
If authorised, returns are limited to a Credit Note only (refunds not available).
In some instances, a 20% re-stocking fee may be deducted from the Credit amount.
Xavier Furniture liability is limited to the product, not the freight or re-delivery or other consequential occurrences.

Claims

Xavier Furniture must be advised of any faults or damages no later than 7 days after receipt of goods.
Xavier Furniture is not responsible for goods damaged in transit by the Customer’s nominated carrier or any carrier selected by Xavier Furniture on behalf of the client.
It is the client’s responsibility to inspect goods upon receipt.
Damaged cartons / transit damage must be pointed out to the carrier on arrival and noted on delivery documents.
It is the Trade client’s responsibility to submit claims by email with photographic evidence.
Xavier Furniture liability is limited to the product replacement, not the freight or re-delivery or other consequential occurrences.
In line with the Queensland Office of Fair Trading, it is at the discretion of Xavier Furniture how the claim will be resolved i.e. replace goods / repair goods / provide a refund.
Claims will not be accepted where the product has been modified after purchase (eg. Upholstery / Colour Change, etc).
Claims will not be accepted where goods have been moved from the original delivery address.
In the event of damages, please retain any packaging.
Xavier Furniture will be deemed to have been discharged from all liability whatsoever in respect of the Products, whether under the law of contract, tort or otherwise, at the expiration of one year from the receipt of the Products.

Online Retailing

Xavier Furniture does not permit online retailing of any products, nor the use of our images, without written permission directly from Head Office.

Upholstery / Fabric

Xavier Furniture will endeavor to return any leftover fabric with your completed item however, we cannot guarantee this. Should you require additional fabric for other non-Xavier items, we recommend that the designer / decorator cut off the excess fabric for safekeeping, before sending it to Xavier Furniture.

Xavier Furniture does not accept any responsibility for the return of excess fabric, where more than the required amount has been supplied.

Fabric meterages shown on our website are based on plain fabric. Please email sales@xavierfurniture.com.au if you require fabric meterage for a patterned fabric.

Loans

All loans will be authorised at the discretion of Xavier Furniture. Some items are not made available for loan.
Authorised loans require a credit card number to be taken to cover the cost of the item or repair/cleaning of the item if required.
Xavier Furniture standard Loan Agreement covering terms and conditions of the loan must be read and agreed to by signing.
It is the trade client’s responsibility to return loaned items to the showroom within the time agreed and in the same condition as when collected. Failure to so will result in the processing of full payment using the trade client’s credit card details as per the standard Loan Agreement terms.

Showroom

We encourage Trade Clients to visit our showroom to inspect pieces.
Trade Clients with appointments are treated with priority. Members of the Public are requested to phone ahead to make an appointment.
It is preferred that you accompany your clients to the showroom. If you cannot attend, please register your client with Xavier Furniture administration and call to make an appointment for them on your behalf.
Xavier Furniture operates a trade showroom in a warehouse environment. Children are not encouraged to visit our showrooms.
Any damages must be paid for in full.